Delete an ambassador's commission

You can remove a single sale's commission from an ambassador's detail page. This is also the fix for refunded or cancelled orders — those don't remove the commission automatically today, so deleting it is the manual remedy.

Open the Ambassadors tab and click View sales & commissions for that ambassador.

The View sales and commissions link on the Ambassadors tab

Find the order you want to cancel the commission for.

Finding the order in the ambassador's sales list

Click the delete button and confirm. The commission comes off their totals right away, and any pending payout for that ambassador is cancelled.