If an ambassador should no longer be in your program but you want to keep their record, sales history and commissions, suspend them instead of deleting them.
Open the Ambassadors tab, click the ambassador, and click Suspend next to Status on their detail page. Confirm in the dialog.
Suspending an ambassador:
- Deactivates their promo code in Shopify. The code stops working at checkout but stays reserved to them, so nobody else can claim it.
- Shows them an "Account suspended" notice when they log in to the portal instead of the promo code, sales and payout tools. They can't choose or change a code, submit an application, update their payment email or request payouts while suspended.
- Stops recording commissions for orders placed after the suspension. An order placed while they were still active keeps its commission even if Shopify reports it later.
Nothing is deleted. Their totals, sales and any unpaid commissions stay on their detail page, and you can still request a payout for them from there if you owe them money.
To let them back in, open their detail page and click Unsuspend. Their promo code is reactivated in Shopify and the portal works for them again.
If you want to remove them entirely instead, use the delete button on the Ambassadors list. That permanently removes their account and history.