Ambassador forgot their password

Ambassadors can reset their own password from the portal — this also works when a sign-up or invite link has expired.

Send them to your ambassador portal and have them click Already have an account.

The Already have an account link on the portal sign-up page

Then Forgot Password.

The Forgot Password button on the portal login form

They fill in their email and we send a password reset link.

The password reset form

Worth mentioning to them: the reset email sometimes lands in spam. Once they've set a new password they can log in as normal.