We track a commission the moment Shopify marks the order as paid. Under the hood we listen to Shopify's orders/paid webhook.
So an order that's still pending, unpaid, or awaiting payment won't show up yet — it appears as soon as payment goes through.
Two things worth knowing:
- The ambassador's discount code has to be on the order. No code, no commission.
- Only the percentage-based codes ConvertOut creates are tracked. If you make a fixed-amount or free-shipping code by hand in Shopify and give it to an ambassador, no commission is created for it.
If an order is paid, used an app-generated code, and still isn't showing after a few minutes, send us the order number and we'll take a look.